Shilong Teer's Privacy Policy

1. Introduction

Welcome to Shilong Teer. This Privacy Policy ("Policy") is a clear agreement between you — our valued platform user — and Shilong Teer, covering how your information is collected, used, and protected.

Shilong Teer believes your privacy is a fundamental right. That is why we built our platform from the ground up so that your data is used only to improve your experience — never sold or shared for commercial purposes.

This privacy policy has been prepared in accordance with applicable laws in Bangladesh and international data protection principles. By using the Shilong Teer platform, you confirm that you have read and agreed to this policy.

2. Information We Collect

Shilong Teer collects only the information genuinely needed to provide its services. We do not collect any unnecessary or excessive data.

3. Purpose of Data Use

Shilong Teer uses the information it collects only for specific, legitimate purposes. Every reason we use your data is clearly outlined below:

• Account Management: Your information is used for registration, login verification, password reset, and account security.
• Payment processing: Your payment details are required to receive deposits and send withdrawals.
• KYC Verification: Your information may be used to verify your identity in the case of large transactions or suspicious activity.
• Customer support: Your account information is needed to resolve issues or complaints quickly.
• Responsible gaming: Monitoring gaming behavior to take preventive action if signs of addiction are detected.
• Fraud prevention: Detecting multiple accounts, bot usage, or other suspicious activity.
• Service Improvement: Analyzing user behavior to improve the overall gaming experience.
• Legal Obligations: Complying with applicable laws and meeting regulatory requirements.

4. Data Storage & Security

Shilong Teer protects your data using industry-leading security technology. Our full security framework is detailed below.

• SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
• Encrypted Database: Your password and sensitive information are stored using bcrypt hashing.
• Firewall protection: Shilong Teer's servers are protected by multiple layers of firewalls.
• Regular security audits: Third-party experts regularly conduct security assessments of our systems.
• Access Control: Only authorized personnel are permitted to access specific data.

Shilong Teer retains your data for as long as your account remains active. After account closure, certain information may be kept for up to 5 years to meet legal obligations.

5. Third Parties & Data Sharing

Shilong Teer never sells your personal data under any circumstances. However, in limited situations, certain information may be shared with specific third parties:

• Payment providers: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information needed to complete transactions.
• KYC Service Provider: Information may be shared with authorized KYC partners for identity verification purposes.
• Law Enforcement: Providing information in response to a valid court order or government request is a legal obligation.
• Technology infrastructure: Hosting and cloud service providers operate under strict confidentiality agreements.

6. Cookie Policy

Shilong Teer uses cookies on its website to enhance your browsing experience. Cookies are small data files stored in your browser.

• Essential Cookies: These cookies cannot be disabled as they are required for login sessions and security.
• Preference cookies: Remembers your language preference and interface settings.
• Analytics cookies: Collects anonymous data to understand which sections of the site are used most.
• Security cookies: Used to detect suspicious login activity and fraudulent behavior.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect how some features work.

7. Your Rights

You have a number of important rights regarding your data at Shilong Teer. We respect these rights and aim to make them easy to exercise.

8. Protection of Minors

Shilong Teer is strictly for users aged 18 and above. We do not knowingly collect or store data from minors.

• Age verification is mandatory at the time of registration.
• Shilong Teer reserves the right to request proof of age at any time if there is reasonable doubt.
• If a minor's account is identified, it will be closed immediately and all associated data will be deleted.
• Parents or guardians can contact our support team to inquire about any account-related information concerning their child.

9. Privacy Policy Updates

Shilong Teer may update this privacy policy from time to time. If any significant changes are made, we will notify you in advance via app notification or email.

• The date of any changes will always be displayed at the top of this page.
• If you do not agree with the updated policy, you will have the option to close your account.
• Continued use of the platform after any changes will be taken as your acceptance of the new policy.

10. Contact Us

The Shilong Teer support team is always available for any questions or requests related to this Privacy Policy.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Language support: Bengali & English